SPIRAL LEAF

Online Sales Terms

After placing an order you will receive an email from Spiral Leaf acknowledging details of your order and the delivery services you require. This constitutes an offer to Spiral Leaf to buy goods from the online store. All orders are subject to acceptance by use and you will receive another email to confirm dispatch by the delivery service provider.

The contract between you and Spiral Leaf will only be formed when you receive the dispatch confirmation by a separate email. Payment will be charged to your credit/debit card when your order is placed using a secure payment system.

The online sales contract relates only to those goods whose dispatch has been confirmed in the delivery confirmation email. Spiral Leaf will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in the separate dispatch email confirmation. Spiral Leaf reserves the right to cancel the contract with you for any of the following reasons:

• The product you ordered is unavailable from stock
• Authorisation for your payment is unable to be confirmed
• Identification of a pricing or product description error
• The delivery service provider does not deliver to your area
• There is a possible risk of a fraudulent transaction

If for any reason your contact is cancelled, Spiral Leaf will notify you by email and re-credit the credit/debit card used for your original purchase as soon as possible (less any reasonable sums deducted if specified and not including postage). In any event payment will be made within 30 days of your order whereby Spiral Leaf will not be obliged to offer any additional compensation for disappointment or any inconvenience caused.



Returns

In the unlikely event that your goods arrive with any faults or damage, please send an email to info@spiralleaf.co.uk to arrange to return within 14 days of the date of receipt of the goods. It may be that your item can be repaired but if not, a full refund will be provided on receipt of the damaged item/s.

Please ensure the return postage includes insurance for the full value of the goods and use a 'signed for' service with proof of posting. Please keep the receipt for tracking and insurance purposes.

Postage will be refunded for damaged items but please note that postage costs are not refunded for general returns.

When you are returning goods for whatever reason, it will be your responsibility to ensure that all items are returned in a safe and secure manner, and in the event of an agreed refund or exchange for undamaged goods, these must be returned in saleable condition (in original packaging including inserts and literature).

Please contact info@spiralleaf.co.uk for delivery address information before sending your goods securely packaged with a copy of your email receipt included.

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction. Due to the high incidence of fraud Spiral Leaf is unable to offer any refund without a valid receipt/delivery note.

For damaged items, refunds are provided within 14 working days from receipt of goods returned with signed for postage costs incurred by yourself for the return of the item.

If the goods you ordered are delivered to you in good condition but for some uexpected reason you wish to return them, please contact info@spiralleaf.co.uk.

Accuracy of Website Content

Spiral Leaf makes all reasonable efforts to ensure that the information presented on this website is correct, as accurate and truthful as possible, and up to date. However, no liability can be accepted for any inaccuracies or omissions. Spiral Leaf does not accept liability for any loss, damage or inconvenience that occurs as a result of using this website or your reliance on its content.

Online Dispute Resolution

Online dispute resolution is an alternative dispute resolution (ADR) procedure conducted online. If you have a dispute, please go to The ODR Platform portal.

The ODR Platform provides a portal for consumers to submit a complaint to a relevant, registered ADR provider with the aim of resolving the dispute. It offers a translation function to help facilitate cross-border disputes. This platform was created as a way to settle disputes out of court in a simple, fast and low-cost way.

Contact

Users contacting Spiral Leaf do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use (see Privacy Policy).

Every effort has been made to ensure the form to process email submissions is safe and secure although it is advised that users use such forms at their own risk. You can contact Spiral Leaf directly with any queries by sending an email to info@spiralleaf.co.uk.

Online Content & Communication Terms

Mailing List

Spiral Leaf uses an email newsletter system to update subscribers about products and services provided by this website together with updates from the blog, gallery, videos and other featured content. Users can subscribe through an automated form on the website at their own discretion or send an email with a request to be added to the mailing list. In this way, subscriptions can be manually processed through prior written agreement if required. Mailing list subscriptions can be cancelled at any time via a link at the bottom of all newsletter emails.

Your data is well protected as all subscriptions are taken in compliance with  UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the GDPR law. No personal details are sold or passed on to third parties nor shared with companies / people outside of SPiral Leaf and this website. Under the GDPR law you may request a copy and deletion of personal information held about you by this website's email newsletter programme.

Email marketing campaigns published by the owner of the Spiral Leaf website may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through the automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, an email can be sent with a request to be removed from the mailing list.

External Links

Although this website only includes fully researched, quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites displayed as www.websitename.co.uk, for example.

The owner of this website cannot guarantee or verify the contents of any externally linked website despite best efforts. Users should therefore note they click on external links at their own risk and this website and its owner cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Affiliate Links

This website may contain sponsored links or commissions on products or service sold via Spiral Leaf. These are fully acknowledged as 'affiliate' links. They will typically be served by associated partners who have their own privacy policies relating directly to the content they provide.

Clicking on any such links will send you to a third-party website through a referral programme which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owner cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Links

Communication, engagement and actions made through external social media platforms that this website and its owner participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owner will ever ask for personal or sensitive information through social media platforms and encourages users wishing to discuss sensitive details to contact Spiral Leaf through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Enquiries

If you have any questions, please send an email to info@spiralleaf.co.uk.

Last Modified 14 November 2024.